Terms and Conditions

These Terms and Conditions govern your access to and use of MijiSap. By creating an account or using the platform, you agree to these terms and our Privacy Policy.

1. Provide accurate and current information when creating or using an account.
2. Protect your password and accept responsibility for activity carried out through your account.
3. Notify MijiSap promptly if you believe your account has been accessed without permission.
4. Provide valid school or age verification and any necessary permission where required.

1. Menu items, prices and availability are supplied by the vendor and may change before an order is confirmed.
2. An order is accepted when the platform confirms that the vendor has received or accepted it.
3. A vendor may reject or adjust an order when an item is unavailable. Any applicable refund or alternative will be communicated.
4. Review your items, quantities, pickup or delivery option and contact details before confirming an order.

1. Pay the item price and any clearly displayed delivery, packaging or service charges before completing an order.
2. Third-party payment providers may process payments, and their service terms may also apply.
3. Wallet balances, reversals and refunds remain subject to transaction verification and applicable processing times.
4. Do not use a payment method without the account holder’s permission.

1. Pickup and delivery times are estimates and may be affected by preparation, campus access, weather or other operational conditions.
2. For delivery, provide an accurate campus location and remain reachable using the contact details attached to your order.
3. For pickup, collect the order from the stated vendor location and provide any required order confirmation.
4. A delivery may be marked unsuccessful if the rider cannot reach you after reasonable attempts using the supplied details.

1. You may cancel an order only before the vendor accepts it. Once accepted, the order cannot be cancelled by the customer.
2. Vendor acceptance means preparation or packing may begin immediately, so changing your mind, selecting the wrong item or becoming unavailable does not qualify for a refund.
3. A vendor rejection or cancellation, a verified payment error, or a substantiated missing, wrong, unsafe or undelivered order may qualify for a full or partial refund after review.
4. Refund requests, evidence requirements and exclusions are governed by the MijiSap Refund Policy.

1. Do not use MijiSap for fraud, harassment, unlawful activity or any purpose that may harm another person or the platform.
2. Do not interfere with security, attempt unauthorised access, create misleading accounts or abuse promotions and refunds.
3. Do not copy, scrape, resell or exploit platform content or services without written permission.
4. Treat vendors, riders, students and support personnel respectfully.

Food vendors prepare and supply listed items, while riders may provide delivery within the school community. MijiSap supports ordering, payment and coordination, but vendors and riders remain responsible for carrying out their respective services properly.

Payment tools, links and other third-party services may be governed by separate terms and policies.

1. MijiSap may restrict or suspend an account where these terms are breached, security is at risk or misuse is reasonably suspected.
2. Features may be updated, interrupted or withdrawn to maintain security, improve the service or meet operational requirements.
3. Where reasonably possible, important changes affecting active orders or accounts will be communicated.

MijiSap works to provide a reliable platform, but availability, delivery times and third-party services cannot always be guaranteed. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.

To the extent permitted by applicable law, MijiSap is not responsible for indirect losses or events outside its reasonable control.

MijiSap may update these terms as the platform develops. The revised version and effective date will be published here. Continued use after an update means the revised terms apply to future use.

Questions, complaints or requests concerning these terms can be sent to support@mijisap.com.